Terms and Conditions of Sales & Service

Payment Due

Payments for products listed on the invoice/receipt are due upon shipment or delivery. Payment for Service, whether it be on-site or in-house is due upon completion. You agree to pay the said amount as specified on the invoice/receipt in full, unless you have a net terms account. Computer service is billed hourly in half-hour increments. (Minimum of one hour)

Overdue invoices, will be assessed a late fee, the greater of 2% or $5.00 monthly for the duration of the outstanding balance.

Returned checks and Invoices given to collections will be subject to a $25 fee payable by cash, credit card, or cashiers check.

Limited Warranty

Systems:

• All complete systems that are built by Midnight Magix are warranted to be free from defects in materials or workmanship for a period of one year from the date of the invoice, unless an extended warranty is purchased at the time of invoice or warranty changes are stated on receipt.

• New: Most new components purchased which are not sold as part of a complete system, are warranted to be free from hardware defects for a period of at least one year or as specified by the manufacturer, from the date of invoice. New component warranties should be handled by their respective manufactures after 30 calendar days from invoice. Check with product manufacturer for further warranty information.
• Refurbished: All refurbished products carry a 30-day warranty.
• Used: All used products are sold as is without warranty, unless warranty information is stated on invoice/receipt.

This warranty does not cover abuse, misuse, or modification of the product. Midnight Magix or the Manufacturer reserves the right to repair or replace the defective product under warranty as we see appropriate. We reserve the right to replace defective components with refurbished ones.

We do not warranty uninterrupted, error-free, or undesired operation of a product due to conflicts or problems with existing hardware and/or software.

We do not warranty that any product you acquire will meet your individual needs or requirements.

WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED, IMPLIED, OR STATUORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS OF A PARTICULAR PURPOSE.

Onsite warranty: Onsite warranty will be provided for a specified duration to stated systems free of charge so long as the system resides within a fifteen-mile radius of the village of Herkimer, NY. If the system resides outside of this area, or if express service is desired, a fee may be charged.

Service/Repairs: All services and repairs performed on hardware by Midnight Magix have a 30 day warranty on labor. This may only be applicable to any system or component that is having a reoccurrence of the problem that was fixed with-in 30 days from date of invoice. Repairs to Software such as Operating Systems and Applications have a warranty on labor good for 48hrs from date of invoice. This does not apply to new problems or issues whether or not they resulted from the previous problem.

Money Back Guarantee

If for any reason you are not satisfied with the product(s) you received from us, you may return it to us and obtain a credit or refund excluding shipping and handling charges and any restocking fee as appropriate. To qualify, you must return the product, along with any accompanying reference manuals, media, associated documentation and cables. All items must be in “new” resalable condition with the original box intact. This return policy is valid within 14 calendar days of your store or online purchase on all hardware except Memory and CPUs, which have to be within 7 calendar days. Opened software, custom systems and orders cannot be returned, only exchanged for the same. Items marked as Used may not be returned and are sold “as-is”. All returns are subject to a 20% restocking fee. Refunds on non credit card purchases of $100 or more and all un-cleared checks will be issued a refund check via mail.

Returning Products & Refunds

A copy of your invoice must accompany all returned products. Returned goods should be freight insured by you for their current value. Products returned to you under warranty are shipped freight prepaid via UPS Ground or other carrier at our discretion. Midnight Magix reserves the right to charge for shipping, handling and labor if the product received for repair is non-defective, out of warranty, or warranty void.

Telephone Assistance

If there is a problem with a product purchased from Midnight Magix, you should first refer to the included reference material for assistance. If you are unable to resolve a problem with a product, you may contact us for telephone assistance. If we are unable to assist you in resolving the problem then you are urged to contact the manufacturer of the product in question for support. We are only responsible for the support of complete systems manufactured by Midnight Magix; other peripherals are given support at our discretion.

Limitation of Liability

Under no circumstances are we liable for the following (1) third-party claims against you for damages; (2) loss of, or damage to your records or data whether by a product or service done to the system; (3) economic consequential damages (including lost profits or savings) or incidental damages, even if you are not informed of their possibilities. Some jurisdictions do not allow the exclusion of limitations of incidental or consequential damages, so the above limitations may not apply to you.

General

All of you rights, all of our obligations and all licensed (except as specifically granted) are valid only in the US and Puerto Rico. Neither of us will bring legal action more than one-year after the cause of the action arose. The laws of the State of New York shall govern this agreement.

Complete System Definition

A complete system manufactured by Midnight Magix is defined as a computer case (Desktop or Tower), and accompanying internal components that is built or acquired from Midnight Magix and is marketed as new. The system may or may not include a monitor and / or other external devices. All components in the complete system also must be purchased at the time of invoice for the complete system, and not be added in the future or over a period of time.